Order tracking

Where is my order? Log in on the help page by entering your email and password. You will then be able to access your order summary page with and check the status of your order. For any additional information, please contact the customer services


I would like to return one or more products:

You can return the items for either an exchange or for a refund. In order to manage better the return of your items, any used item or with a damaged package will be destroyed and will remain at your cost, it will not be refunded nor will it be exchanged. Once your package is received, you will be notified by email and we will send back the exchanged items as soon as practically possible. For any faulty items, you have 7 days from delivery of your order to request exchange or refund by contacting the customer services. For any additional information, please do not hesitate to contact the customer services


I have made 2 orders, is it possible to group them in one package?

Unfortunately, we cannot group orders for administrative and technical reasons.


There is an error in my order: I have received a product that differs from my order:

This is most likely a mistake in the preparation of your package, and we would like to apologise for that. Please kindly contact our customer services in order to organise for the return. Any used item or with a damaged package will be destroyed and will remain at your cost, it will not be refunded nor will it be exchanged. As soon as we receive your package we will ship the ordered items.

For any additional information, please contact the customer services.


What happens if I am not present at the delivery time?

Our shipping is handled by Colissimo or by DHL. Should no one be present at the delivery time, a notice will be left in your mailbox, and you will be able to collect your order at the nearest post office within 15 days. Some of our deliveries do not require signatures, in which case your order will be delivered to your mailbox should it be possible.


My package is at the post office but I have not received a notice?

You will be able to collect your package with a valid ID document as well as your order number. You will also be able to post a complaint related to the matter at your local post-office.


My order has been returned to the sender as the post was not able to deliver it:

Should we be returned your package, we will immediately notify you by email, requesting a confirmation of your address. For any other information, please contact our customer services

I have been charged on two occasions for my order, is that normal?

It may be the case that the shipping charge is debited separately from your account. You will then see 2 line items on your statement. One for the payment of your order, another for the payment of the shipping. For any other information, please do not hesitate to contact our Customer services.


What is you postal address?

Monaco Luxury Cosmetics Trading – BP 173 - Monaco Cedex 98014

Help to order


How to add an item to my basket ?

All you need to do is click on the product or its description and then click on the "add" button. Once it has been added to your basket, you can either click on "continue shopping" or "buy now"


What are the different ways to pay ?

We accept all the major credit and debit cards


What are the expected delivery periods ?

The timeframe to receive an order depends on the country where the package is being shipped to as well as the method through which it has been sent.

For example, for a delivery in France with Colissimo, 72h for a delivery abroad with DHL, 2-3 days anywhere in Europe, 2-8 days anywhere else in the world.

We cannot be held responsible for delays caused by strike of the postal services etc.


Do you have a shop in Paris or elsewhere ?

Our products are available on Internet as well as selected retail places. You will find a list of where to find us on our website.

I have a promotion code and the discount does not seem to be deducted from the total of my order? Discounts are applied only to the products being promoted and is excluding tax and shipping costs


Technical Issues


I am not able to add an item to my shopping bag?

The problem can come from your Internet provider or from the configuration of you web browser. We suggest to authorise the cookies for our website and to remove the pop up blocker. Should you still encounter a problem, please do not hesitate to contact of customer services or send us an email with the details of you Internet provider, anti virus, firewall etc.


Professionals

I am Web master and I would like to be able to use your shop in order to become partner:

We can offer affiliation programs, please contact us on info@opalemonaco.com

I am a re-seller and I would like to know more about our tariffs conditions:

Please contact us at Info@opalemonaco.com